CUSTOMER CARE
At Artbytwee Fine Art, I value my customers and strive to provide excellent service. If you have any questions or concerns, I'm here to help!
How to Contact Me
For any inquiries, you can reach me via:
Email: teresa@artbytweefineart.com
Social Media: Facebook
Support Hours
Monday - Friday: I can be contacted at most times during the day.
Weekends & Holidays: Limited support, response times may vary.
What I Can Help With
Order inquiries
Issues with your order (damaged/defective items, replacements)
General product questions
Response Time
I aim to respond to all emails and messages within 2 business days. If you don’t hear from me within that time, please check your spam folder or resend your message.
Your satisfaction is my priority, I appreciate your support!
Privacy Policy & Personal Data Usage
What Information We Collect
When you place an order, or contact us, we may collect the following personal information:
• Name
• Email address
• Shipping and billing address
• Payment details (processed securely via third-party payment providers)
• IP address and browsing behavior on our site
How We Use Your Information
We use your personal data to:
• Process and fulfill orders
• Provide customer support
• Send order updates
• Improve our website and services
Sharing Your Information
We do not sell or share your personal data with third parties, except:
• To process payments securely via Stripe & PayPal
• To ship orders via our print on demand partners
• To comply with legal obligations (e.g., fraud prevention)
Cookies & Tracking
Our website may use cookies to improve user experience, track site analytics, and personalize content. You can disable cookies in your browser settings.
Your Rights
Depending on your location, you may have the right to:
Request access to or deletion of your personal data.
For any privacy-related inquiries, please contact us at teresa@artbytweefineart.com
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
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